How to Fix “Windows Cannot Connect to the Printer” Error in Windows

How to Fix “Windows Cannot Connect to the Printer” Error?

Image Credit : Unsplash

The printing Job is one of the most important parts of a PC User, Most of all printer supports the Windows operating system. Printer connecting is a simple task, so you can start printing right after you connect it to your computer. But these simple tasks like adding a shared network printer can become a hell of a task when the “Windows cannot connect to the printer” error is returned. However, even after installing the correct drivers, the error “Windows cannot connect to the printer” may appear. This error can occur if the printer has not been set up correctly or if the printer cables are loose.

Some printer issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Most printer problems start with “Windows couldn’t connect to the printer” but you will see their error code will be different. Some of the most common One are the following:

How to Fix “Windows Cannot Connect to the Printer” Error?

If you can’t print from certain programs or can’t connect to your printer in Windows, here are some troubleshooting methods.

1. Restart the Printer

Before moving on to advanced troubleshooting tricks to solve a printer problem, let’s go over some basics. Sometimes turning the printer off and on again can solve the problem. Turn off and unplug the printer, wait 30 seconds, plug the printer back in, then turn it back on.

If you are not able to print after restarting the printer, you can try another Method which is below.

2. Check all cable and Power Source

You will need to double-check the cable connection to your printer. If the cable is loose or has an exposed wire on both ends, you’ll need to obtain a replacement from the printer manufacturer’s website or a printer peripheral vendor.

Also, make sure the cables are plugged into the correct ports before turning them on. If you’re not sure about the connection, you can refer to the printer manufacturer’s website or the instructions that came with the printer itself. Finally, turn it on and print a test document to check for errors.

3. Run the Printer Troubleshooter in Windows 10/11

Microsoft provides dedicated troubleshooters to resolve printer-related issues in the Windows operating system. So, if you still can’t fix the printer problem, running the Printer Troubleshooter might help.

Printer Troubleshooter in Windows 10

Printer Troubleshooter in Windows 11

Once this is done, the troubleshooter will automatically display the recommended fixes on your screen. When all fixes have been applied, click Close the troubleshooter. Finally, restart your PC and check your connection again.

4. Remove and Reinstall Your Printer Driver

When you install a printer on your PC, Windows installs the necessary drivers so that the printer can communicate with your computer. Over time, these drivers become out of date and cause various printer problems like ”Windows Cannot Connect to the Printer”. So remove the old driver and install the latest printer driver. You can download the driver from the printer manufacturer’s website or you can update it from Windows Device Manager automates the process, if not able to find and install the latest drivers manually.

5. Restart the Print Spooler Service

If you’ve already done all the steps above and are still having issues, restarting the print spooler service may help alleviate the headache of the “Windows Cannot Connect to the Printer” Error.

The Printer Spooler service in Windows helps the operating system recognize connected printers. So if you accidentally disable the Print Spooler service, there is no way to get your printer up and running.

6. Copy mscms.dll File Manually

When Windows 10/11 mistakenly searches for the “mscms.dll” file in different subfolders, it causes the “Windows Could not connect to printer” error on your computer. You need to copy the mscms.dll file to the corresponding driver installation folder.

7. ”Windows Cannot Connect to the Printer” Due to Windows Update

According to user reports, Windows 10 shows the error ”Windows Cannot Connect to the Printer” after installing security updates KB5005568, KB5005566, and KB5005565. This helps protect against Windows Print Spooler impersonation. These updates break the TPC authentication level for network printers and cause the error “Can’t Connect to Printer”. Uninstalling updates usually fix the problem. If you can’t uninstall the Windows update because it was installed more than two weeks ago, the only way to fix the error is to use Registry Editor.

Now, the Registry editor page will open after running this command in the run box then expand the Following Path or copy and paste it into the path bar.


After navigating the above location. Create a new DWORD (32-bit) Value that name should be RpcAuthnLevelPrivacyEnabled and press enter key to save the change. You can see the below image.

After the Registry modification does not forget to restart printer spooler services. a system restart is not required after modification. You can check how to restart printer spooler services.

8. Review Group Policy Editor

If you connect a printer to your computer without administrative privileges, Windows will not let you install the drivers correctly. If this is the case, you will need to change an option in the Group Policy Editor to resolve the issue.

Group Policy Editor (GPE) is an advanced configuration editor for the Windows operating system. It allows you to adjust most advanced Windows settings on the fly.

Follow the steps below to resolve printer connectivity issues.

Also, make sure that the Allow Print Spooler to accept client connections option is set to either Not Configured or Enabled.

Note: Group Policy Editor (GPE) functionality is for Windows Pro, Education, and Enterprise editions only. Therefore, you need to use a workaround to access the Group Policy Editor on Windows Home.

These are the quick and best ways to completely fix the “Windows cannot connect to printer” error. We hope these solutions will help you recover from this error.

Exit mobile version